Snowbasin Resort provides a complimentary Pass Protection Program to cover Premier Pass Holders, Value Pass Holders and Sun & Snow Pass Holders if their season is cut short due to the following:
•Injury or Illness preventing you from skiing or riding for the remainder of the season
•Stay at home order from county, state, or country
Full Resort Closure:
•If Snowbasin Resort is unable to open or remain open due to mandated closures of non-weather related events. An example would be the ski resort is ordered to close by state officials for public health reasons.
|2022-23 Season Deadlines||Days Skied||Percentage Refund|
|November 15, 2022||Pre-Season||100%|
|December 15, 2022||0-2||80%|
|January 15, 2023||0-4||50%|
|February 15, 2023||0-6||30%|
If your personal event and request occurred after February 15, 2022, or if you have skied 6 days or more during the season you are not eligible for a refund.
What is the Snowbasin Pass Protection Program?
If any a season-ending event happens over the course of the ski season, you may be eligible for a full or prorated refund depending on pass usage and the date of the request.
What Passes are eligible for the Snowbasin Pass Protection Program?
All Premier Passes and Value Passes purchased through Snowbasin Resort are eligible.
What happens if my personal event occurs, however I have exceeded the amount of days skied for the request date?
If your quantity of days skied exceeds the limits listed in the personal event request date, you will be moved into the refund tier where your amount of days skied falls under. For example, if you make your personal event request on December 14, 2022 but you have skied 4 days, you would qualify for a 50% refund. Anyone that has skied 6 or more days, or processes a request after February 15th will not be eligible for a refund.
Is the Learn & Earn Program Included in the Pass Protection Program?
Learn & Earn refunds will be considered on a case-by-case basis. Learn & Earn guests should contact email@example.com if they have a season-ending event that is outlined in the Pass Protection Program.
How do I submit a refund request?
We obviously hope you get the most out of your season pass purchase. If you feel you meet one of the personal coverage scenarios please email our team at firstname.lastname@example.org.
Please put "REFUND" in the subject line. Include your email, name, date of birth and phone number. Explain the reason for your refund and attach any documentation supporting your claim. Please allow 2-3 weeks for consideration.
We will respond to your request in the order it was received. Supporting documents (such as a note from a physician for an injury) may be requested by our team and refunds will be determined and issued.