For the 2020-21 season, Snowbasin Resort has announced a new Pass Protection Program. This covers Premier Passholders, Value Passholders and Sun & Snow Pass Holders if their season is cut short due to the following:
•Injury or Illness preventing you from skiing or riding for the remainder of the season
•Stay at home order from county, state, or country
Full Resort Closure: Between November 25th, 2020 and March 31st, 2021
•If Snowbasin Resort is unable to open or remain open due to mandated closures of non-weather related events. An example would be the ski resort is ordered to close by state officials for public health reasons.
|Request Deadline||Days Skied||Percentage Refund|
|December 15, 2020||0-2||80%|
|January 15, 2021||0-4||50%|
|February 15, 2021||0-6||30%|
|March 15, 2021||0-8||20%|
If your personal event and request occurred after March 15, 2021, or if you have skied 9 days or more during the season you are not eligible for a refund. If Snowbasin is unable to operate for the entire 2020-21 season, 100% refunds will be issued.
What is the Snowbasin Pass Protection Program?
If any of the following happens over the course of the 2020-2021 ski season, you may be eligible for a full or prorated refund. The anticipated 2020-2021 season runs from November 25th, 2020 to April 11th, 2021.
What Passes are eligible for the Snowbasin Pass Protection Program?
All Premier Passes, Value Passes, and Sun & Snow Passes purchased through Snowbasin Resort are eligible.
What will my refund be for a resort closure?
Assuming Snowbasin Resort is forced to close as outlined above the percentage of the season closed will be refunded back to you. So if Snowbasin Resort were forced to close with 20% of the ski season remaining you would be eligible for a 20% refund at the end of the 2020-21 season. Those who have skied 8 days or less would be eligible.
What happens if the resort is closed for the entire 2020-21 season?
If Snowbasin Resort is not able to open as outlined above from November 25th, 2020 through March 31st, 2021 you would be eligible for a 100% refund at the end of the 2020-21 season.
What happens if my personal event occurs, however I have exceeded the amount of days skied for the request date?
If your quantity of days skied exceeds the limits listed in the personal event request date, you will be moved into the refund tier where your amount of days skied falls under. For example, if you make your personal event request on December 14, 2020 but you have skied 4 days, you would qualify for a 50% refund. Anyone that has skied 9 or more days will not be eligible for a refund.
Is the Learn & Earn Program Included in the Pass Protection Program?
Learn & Earn refunds will be considered on a case-by-case basis. Learn & Earn guests should contact firstname.lastname@example.org if they have a season-ending event that is outlined in the Pass Protection Program. If Snowbasin Resort is unable to operate during the 2020-21 season, the Learn & Earn purchases will be 100% refunded or guests can select to roll their purchase into next season.
How do I submit a refund request?
We obviously hope you get the most out of your season pass purchase. If you feel you meet one of the personal coverage scenarios please email our team at email@example.com. We will respond to your email in the order it was received. Supporting documents (such as a note from a physician for an injury) may be requested by our team and refunds will be determined and issued. Should Snowbasin Resort be forced to close as outlined above we will provide guidance on how to proceed.