Snowbasin Resort offers a Pass Protection Program to cover Premier Pass Holders and Value Pass Holders if their season is cut short. For the 2023-24 season this add-on costs $50 and provides coverage for the following:
•Injury or Illness preventing you from skiing or riding for the remainder of the season
•Pregnancy
•Military Service
| 2023-24 Season Deadlines |
Days Skied |
Percentage Refund |
| November 15, 2023 |
Pre-Season |
100% |
| |
|
|
| December 15, 2023 |
0-2 |
80% |
| |
3-4 |
50% |
| |
5-6 |
30% |
| |
|
|
| January 15, 2024 |
0-4 |
50% |
| |
5-6 |
30% |
| |
|
|
| February 15, 2024 |
0-6 |
30% |
If your personal event and request occurred after February 15, 2024 or if you have skied 6 days or more during the season you are not eligible for a refund.
Frequently Asked Questions
What is the Snowbasin Pass Protection Program?
If a covered season-ending event happens over the course of the ski season, you may be eligible for a full or prorated refund depending on pass usage and the date of the request.
If I dont buy the Pass Protection Program at purchase, am I able to add it at a future date?
No, it must be added during the original time of purchase to have coverage.
What Passes are eligible for the Snowbasin Pass Protection Program?
All Snowbasin Premier, Premier Platinum and Value Passes are eligible that purchased their pass with the $50 add-on.
What happens if my personal event occurs, however, I have exceeded the amount of days skied for the request date?
If your quantity of days skied exceeds the limits listed in the personal event request date, you will be moved into the refund tier where your amount of days skied falls under. For example, if you make your personal event request on December 14, 2023, but you have skied 4 days, you would qualify for a 50% refund. Anyone that has skied 6 or more days, or processes a request after February 15th will not be eligible for a refund.
How do I submit a refund request?
We obviously hope you get the most out of your season pass purchase. If you feel you meet one of the personal coverage scenarios please email our team at passprotection@snowbasin.com.
Please put "REFUND" in the subject line. Include your email, name, date of birth and phone number. Explain the reason for your refund and attach any documentation supporting your claim. Please allow 2-3 weeks for consideration.
We will respond to your request in the order it was received. Supporting documents (such as a note from a physician for an injury) may be requested by our team and refunds will be determined and issued.
