New Season Pass Benefits

I am a 2019-20 Snowbasin Season Pass Holder. What is being done to address the shortened season? 

For 2019-20 Snowbasin season pass holders, Snowbasin is offering a one-time 20% renewal discount as our appreciation of your loyal support. Guests can receive this discount by entering the promotional code sent by email. Guests also choose to donate their discount to the GOAL Foundation, Davis Education Foundation and Trails Foundation Northern Utah to support local outdoor recreation and education.

I already renewed my season pass for the 2020-2021 season. Will I be refunded the amount of the renewal discount?  

Yes, renewing season pass holders from the 2019-20 season who already purchased their pass for the 2020-2021 season will receive this one-time 20% renewal discount. Guests may select to receive this refund to the card used when purchasing, or to donate this amount to the GOAL Foundation, Davis Education Foundation and Trail Foundation Northern Utah. Please click here to make your selection >>

Please note our season pass office is operating with limited staff. If eligible, we will begin processing your one-time 20% refund after receiving submission of the above form. If you do not fill out the form by the end of June, we will automatically begin processing a refund to the card used when purchasing. 

What will happen if Snowbasin is unable to open for the 2020-21 season due to COVID-19?

At this time Snowbasin Resort plans to open for the winter season on November 25, 2020 pending conditions. We will provide any updates as winter approaches on our website and social media channels.  If Snowbasin is unable to open at all, 100% refunds will be issued. 

Do I have to purchase the same pass type for the 2020-2021 season to receive the offered discount? Can I buy more passes?

You can change your pass type or add additional passes and still receive the one-time 20% discount. The 20% discount off the transaction will be applied on the payment screen after entering your promotional code.

How do I receive the promotional code for the renewal discount?

2019-20 pass holders were emailed with the 2020-21 renewal discount code. If you did not receive this or have questions about your eligibility, please contact info@snowbasin.com or 801-620-1000.

How long is my promotional code valid? Do I have to purchase before the end of June?

Promotional codes are valid until October 29, 2020 and expire on the 30th. It can be used one-time and will still be valid after prices increases and will continue to take 20% off the future total price of our passes. 

I bought a Sun and Snow pass for the 2019-20 season and have unused days. Is this pass eligible for the renewal discount?

Yes, Sun & Snow Pass holders may also receive a one-time 20% discount on next seasons pass by utilizing the promo code emailed to pass holders. 

What are the 2020-21 payment plan details? 

Snowbasin offers the interest-free payment plan for all season pass products. Guests pay 1/3 down payment, 1/3 payment on August 1, and the last installment is paid on October 31, 2020.  

May I still use the renewal discount with the payment plan?

Yes, the one-time discount amount (20% off the total price of the pass) will be spread across all three payments.

I'm not renewing my season pass. Can I share my discount code with friends or family?

No, only pass holders from the 2019-20 season may use the promotional code. All transactions will be reviewed and guests who are not eligible that purchase with a discount code will be contacted for full payment. 

I am donating my refund/discount to the charitable fund. Is this a tax-deductible donation?

We can not guarantee that the charitable donation is tax deductible, however we will provide a record of guests that donate and the dollar amount to each organization (GOAL Foundation, Davis Education Foundation and Trails Foundation Northern Utah). If you would like to request a receipt, please contact each charity individually.

When will Snowbasin open for the summer? 

Snowbasin opens for summer on Saturday, June 27th.  Hours of operation will be from 9AM-3PM on Saturdays and Sundays. Premier Season Pass Holders receive summer gondola access for hiking, biking and sightseeing. Learn More >> 

If I already have a roll over credit from the previous season can I use it with my 20% renewal discount for a new pass in the 2020-21 season?

Yes, we will apply the 20% discount off the pass renewal and use your credit towards the existing balance. However, roll over credits have no cash value and are only issued for next ski season. Should your credit be more than the discounted purchase price of your 2020-21 season pass, we will process your pass and any remaining roll over balance will be forfeited.

What is being done for pass holders from last season that do not wish to renew their pass?

A one-day lift ticket for the 2020-21 season, valued at $139, will be loaded onto your previous season pass. Any pass holder from 2019-20 that has not renewed by November 25th, the expiration date for the 20% refund discount, will receive this ticket. You do not need to enter the ticket line and can take your previous season pass to the lift to utilize this. Tickets are non-transferrable and blackout dates apply from Dec. 26 - Jan. 1, Jan. 16 - 18 and Feb. 13 - 15.

I purchased my season pass on the 2020-21 season pass on the 'Ski Free This Spring' promotion. Is that eligible for the 20% refund?

No, 'Ski Free This Spring' is an added value promotion and is not factored into the cost of the 2020-21 season pass. Only guests who had season passes during the 2019-20 season and are renewing for the 2020-21 season are eligible for the 20% refund or discount. 

Additional Questions? 

If you have questions that have not been answered here, please contact us at info@snowbasin.com. We will be responding to emails in the order in which they are received, and we thank you for your patience as we work through all scenarios. We look forward to welcoming you back to the mountains as circumstances improve. 

What is the Snowbasin Pass Protection Program? 

If any of the following happens over the course of the 2020-2021 ski season, you may be eligible for a full or prorated refund.  The anticipated 2020-2021 season runs from November 25th, 2020 to April 11th, 2021. 

Personal Event 

•Injury or Illness preventing you from skiing or riding for the remainder of the season 

•Pregnancy  

•Military Service 

•Stay at home order from county, state, or country 

Full Resort Closure between November 25th, 2020 and March 31st, 2021

•If Snowbasin Resort is unable to open or remain open due to mandated closures of non-weather related events. An example would be the ski resort is ordered to close by state officials for public health reasons. 

What Passes are eligible for the Snowbasin Pass Protection Program? 

All Premier Passes, Value Passes, and Sun & Snow Passes purchased through Snowbasin Resort are eligible. 

What will my refund be for a personal event?

Your may be eligible for the following amounts: 

If your personal event occurred March 16th, 2021 or later, or you have skied 9 days or more, you will not be eligible for a refund. 

What will my refund be for a resort closure? 

Assuming Snowbasin Resort is forced to close as outlined above the percentage of the season closed will be refunded back to you.  So if Snowbasin Resort were forced to close with 20% of the ski season remaining you would be eligible for a 20% refund at the end of the 2020-21 season.  Those who have skied 8 days or less would be eligible. 

What happens if the resort is closed for the entire 2020-21 season? 

If Snowbasin Resort is not able to open as outlined above from November 25th, 2020 through March 31st, 2021 you would be eligible for a 100% refund at the end of the 2020-21 season.  

What happens if my personal event occurs, however I have exceeded the amount of days skied for the request date?

If your quantity of days skied exceeds the limits listed in the personal event request date, you will be moved into the refund tier where your amount of days skied falls under. For example, if you make your personal event request on December 14, 2020 but you have skied 4 days, you would qualify for a 50% refund.  Anyone that has skied 9 or more days will not be eligible for a refund.

Is the Learn & Earn Program Included in the Pass Protection Program?

​Learn & Earn refunds will be considered on a case-by-case basis. Learn & Earn guests should contact ticketsales@snowbasin.com if they have a season-ending event that is outlined in the Pass Protection Program. If Snowbasin Resort is unable to operate during the 2020-21 season, the Learn & Earn purchases will be 100% refunded or guests can select to roll their purchase into next season. ​

How do I submit a refund request? 

We obviously hope you get the most out of your season pass purchase.  If you feel you meet one of the personal coverage scenarios please email our team at ticketsales@snowbasin.com.  We will respond to your email in the order it was received.  Supporting documents (such as a note from a physician for an injury) may be requested by our team and refunds will be determined and issued.  Should Snowbasin Resort be forced to close as outlined above we will provide guidance on how to proceed.