The health and wellbeing of our guests and employees are of unparalleled importance. With elevated levels of concern surrounding Coronavirus/COVID-19, we would like to provide you with an update on the measures we are taking to protect the interests of our guests and employees, as well as the public interest. We continue to monitor the latest health authority statements and direction from the CDC.
We are taking the following measures to ensure a clean and healthy environment.
As always, we are committed to the highest safety, health, and sanitation standards. We communicate and reinforce with guests and employees to follow hygiene practices, including cough and sneeze etiquette, hand sanitizing procedure, and staying home when sick.
We are taking further steps by adding extra hand-washing supplies and hand sanitizing stations in public areas, meeting space, restrooms, and employee areas, as well as increased cleaning and disinfecting protocols throughout the hotel/resort.
On-property first responders are trained in first aid, biohazard cleanup, and CPR. They are also receiving additional training for guest response and guidance.
We are educating employees on COVID-19 awareness to make better-informed decisions.
Similar to other mass transit best practices around the country we have increased sterilization efforts in our Gondolas. While we believe these modes of transportation are completely acceptable to use we understand the concern that exists. We will work on all efforts to safeguard our guest experience at the resorts.
If a guest has the desire to distance themselves from other guests at our resorts they can request to ride our Gondolas by themselves. Although we don’t expect this option to be used very often, we understand this might be something our guests will want. Our resorts have many open air lifts to access our terrain and encourage the use of those lifts should a concern exist of riding an enclosed gondola.
In the interest of public health and accommodating the interests of our guests, we offer flexibility in existing and future reservations for visits between March and June 2020. Reservations for stays until June 30, 2020, may be postponed or canceled without fees up to 24 hours before arrival.
For reservations and travel associated with groups or conferences, please contact your group. We advise guests who booked via online travel agents or other third-party travel sites to contact their booking provider for information on their policies.
Local health officials advise that people at high risk of several illness should stay home and aware of larger groups of people as much as possible. We strongly suggest you consider not traveling or visiting Snowbasin Resort if you are feeling sick or fall in a high-risk category, and welcome you back once you are feeling better.
Where can I find more information about COVID-19 in Utah?