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Snowbasin Resort to Close Mountain Operations

By Megan Collins Sun Mar 15 2020

After careful monitoring of the ever evolving environment around COVID-19, and following guidance from local and national health organizations, Sun Valley and Snowbasin Resorts have decided to close for the remainder of the 2019-20 winter season. This decision has been made proactively for the safety and interest of our employees, guests and communities.

Effective March 16, 2020, all mountain operations at both resorts will close. This includes lift operations, ski school, dining outlets, retail and rental services.  In Sun Valley, village operations including restaurants and lodging will continue to operate with limited services until further notice.    

All winter lift tickets, lessons, or rentals that were purchased online and dated March 16, 2020 or later will be refunded automatically within 14 business days. If you have questions or concerns please contact us at:

•Snowbasin: 801-620-1000 | .(JavaScript must be enabled to view this email address)
•Sun Valley 888-490-5950 | .(JavaScript must be enabled to view this email address)

We expect to see high call volumes due to this announcement, so please be patient as we work to accommodate all guests.

We recognize that this decision will have significant impact on our employees.  They are truly the heart of our operations and the reason our resorts are such a valued part of our communities. We are working closely to accommodate their needs during this time of uncertainty and transition, and will communicate and coordinate with employees over the coming days.

We are very grateful to all our customers, guests, pass holders, business partners, local officials, health care providers and other stake holders who are working through this difficult time with us and our communities. We look forward to moving beyond this situation and welcoming everyone back for many summer and winter seasons to come.  

With Warmest Regards,

 

Bruce Fery

CEO

Sun Valley and Snowbasin Resort

 

FAQs

If the Coronavirus/COVID-19 Pandemic improves, will the resorts reopen?

We are following guidance from the World Health Organization and Center for Disease Control. If conditions improve, we will reevaluate our operation.

 

How does the closure impact my season pass?

2019-2020 and 2020-21 season passes are non-refundable and non-transferable to another season.  We will be reviewing these policies and providing any updated guidance in the coming weeks.  We appreciate your patience during this unprecedented time.

 

How does the closure impact my Epic Pass?

For any questions about impacts to the Epic Pass, please contact their customer service team. Learn more.

 

Will I receive a refund on tickets that are pre-purchased from 3/16/20 through the rest of the season?

All tickets that were purchased with a future date will be refunded automatically to the card used when making the purchase. Please allow up to 2 weeks for the refund to process. Snowbasin Customer Service can be reached at 801-620-1000 or .(JavaScript must be enabled to view this email address).  Sun Valley Customer Service can be reached at 888-490-5950 or .(JavaScript must be enabled to view this email address)

 

What are my refund options for other mountain products purchased?

We will automatically refund products dated 3/16/20 or later, including ski school and equipment rentals, to the card used when making the purchase. Please allow up to 14 business days for the refund to process before reaching out to our customer service. Snowbasin Customer Service can be reached at 801-620-1000 or .(JavaScript must be enabled to view this email address) and Sun Valley Customer Service at 888-490-5950 or .(JavaScript must be enabled to view this email address). Please note that we expect to see high call volumes due to this announcement, so please be patient as we service all guests

 

I’m currently staying at a Sun Valley Resort hotel. How long can I stay here?
At this point our lodges will remain open and there is limited services in Sun Valley Village. Please inquire with the front desks for those plans. They may be reached at .(JavaScript must be enabled to view this email address) or 800-786-8259.

 

Will uphill travel be allowed with resorts closed?

At this time, uphill travel is closed for safety while Snowbasin closes the mountain and removes equipment. Estimated opening date is Friday, March 27th. 

 

What is your rebook and refund policy for lodging?

For Sun Valley lodging, you can receive a full refund for any bookings made for dates during the resort closure period. Please Contact Sun Valley Customer Service at 888-490-5950 or .(JavaScript must be enabled to view this email address)

 

Will I be able to shop or dine at Snowbasin or Sun Valley?

No, all shopping and dining locations on mountain will be closed until further notice starting March 16. At this point, Sun Valley Village will offer limited services. 

 

What impacts will this have on resort summer operations?

It is too early to determine impacts of COVID-19 beyond our current situation. Snowbasin Resort and Sun Valley Resort will announce summer operation openings at a later date.

 

When will I be able to access my locker to pick up my equipment?

The resort will be closed with no access to lockers. Operation dates for the Grizzly Center have been postponed to to support local initiatives to reduce the spread of COVID-19. These include recommendations by Utah Governor Herbert to 'Stay Safe, Stay Home' and additional orders placed in counties where many of our guests reside such as Davis, Salt Lake and Summit Counties. For guests that need to drop off Learn & Earn equipment, access lockers or the repair shop, we will provide an update in mid-April. For urgent requests, please contact info@snowbasin.com.

 

Will Snowbasin Resort be open to return Learn & Earn Gear?

Snowbasin will be closed with no access to return gear until further notice. We will communicate with Learn & Earn members on a future date to return equipment.  Operation dates for the Grizzly Center have been postponed to to support local initiatives to reduce the spread of COVID-19. These include recommendations by Utah Governor Herbert to 'Stay Safe, Stay Home' and additional orders placed in counties where many of our guests reside such as Davis, Salt Lake and Summit Counties. For guests that need to drop off Learn & Earn equipment, access lockers or the repair shop, we will provide an update in mid-April. For urgent requests, please contact info@snowbasin.com.

 

Season Pass prices normally increase at the end of the winter season. When will 2020-21 pass prices go up?

Current season pass prices will remain. Any future price increases will be communicated a minimum of two weeks in advance.  We understand this is a tough time for many and do not anticipate this taking place in the near future.

 

Where will resorts post new information or updates?

New information will be communicated via resort websites, social media channels and email.  

Megan Collins

Message from Snowbasin Resort GM, Davy Ratchford

By Megan Collins Sat Mar 14 2020

UPDATE 3/15 1:30pm: Snowbasin Resort to Close Mountain Operations, effective March 16. Learn more.

UPDATE 3/15 10:20am: Snowbasin Resort has reached a limited operating capacity. Lift ticket sales will be suspended for the remainder of the day and guests will be turned away upon arrival into parking lots. 

UPDATE 3/15 9am: Snowbasin Resort is open today, Sunday March 15th with limited operations including closed gondolas and food beverage outlets. To combat the spread of COVID-19, we are reconsidering the remainder of the season. An announcement will be made later today.

 

 

Dear Valued Pass Holders and Guests,

Snowbasin is one of the true gems of Utah.  From our Olympic heritage and world-class amenities, we pride ourselves in being one of the very best in outdoor recreation in the United States.  We strive every day to be THE choice in safe recreation and THE place for those that want to work in the ski industry. The responsibility in creating a safe and healthy work environment and a safe and quality ski environment is paramount in our decisions daily.

With elevated levels of concern and rapid changes in information around COVID-19 (Coronavirus), I wanted to ensure you, our valued guests, that we have been working tirelessly with local government and health officials to monitor and assess this ever evolving situation.

As we continue to be responsible operators, we are following guidance from state and federal experts in several updates to the resort operation.  First, Snowbasin plans to remain open and operating.  We are examining our end-of-season lift schedule and will announce planned closures at a later date.

As we remain open, we are enhancing certain safety protocols and canceling some events, following guidance from the State of Utah to limit large gatherings. Canceled events include: Basin Days, Whiskey Dinner Dining Discovery and the Spring Pond Skim. While we wish this was not the case, we feel it’s the right thing to do under the current situation. 

We have also implemented resort-wide protocols to limit potential exposure and risks. We have removed seating inside our lodges to increase social distancing and continue to abide by the most stringent best practices in our food and beverage operations.  We have enhanced many of our normal sanitation efforts within our lodges in an abundance of caution. We have also enacted a sterilization procedure within our gondolas, as well as accommodating guest requests for less cabin filling.

I understand that these are challenging times for many.  I want to thank our staff for their continued professionalism and commitment to delivering world-class service at Snowbasin. Their wellbeing is of utmost importance to us. We are diligently finding ways for employees from all-around to travel home safely.  

I also want to thank you for being so loyal to Snowbasin and calling us home.  The skiing and riding is great right now, and with more snow coming we believe we will end the season with a wonderful product.  Our expansive mountain provides great opportunities to socially distance and enjoy our recreation.

We want to continue providing these outdoor recreation opportunities for guests, doing everything we can to maintain a safe environment. We encourage you to monitor the Snowbasin website, as well as our social channels and email for updates. 

Sincerely,

Davy Ratchford
Snowbasin Resort General Manager

Megan Collins

Snowbasin Taking Precautionary Measures Due to Coronavirus/COVID-19 Update 3/15/20

By Megan Collins Thu Mar 12 2020

UPDATE 3/15 1:30pm: Snowbasin Resort to Close Mountain Operations, effective March 16. Learn more.

UPDATE 3/15 10:20am: Snowbasin Resort has reached a limited operating capacity. Lift ticket sales will be suspended for the remainder of the day and guests will be turned away upon arrival into parking lots. 

UPDATE 3/15 9am: Snowbasin Resort is open today, Sunday March 15th with limited operations including closed gondolas and food beverage outlets. To combat the spread of COVID-19, we are reconsidering the remainder of the season. An announcement will be made later today.

 

Snowbasin Resort is open today, Sunday, March 15th with limited operations including closed gondolas and food beverage outlets. To combat the spread of COVID-19, we are reconsidering the remainder of the season. An announcement will be made later today.

  • Due to social distancing recommendations Needles Gondola, Strawberry Gondola, and Allen Peak Tram are now closed until further notice. 
  • Interior Food Service has been discontinued in Needles Lodge, Earl's Lodge, and John Paul Lodge.
  • There will be a limited burger menu, packaged snacks and beer service on Earl's Patio. 
  • Needles Lodge and John Paul Lodge will be open for restrooms. 

 

The health and wellbeing of our guests and employees are of unparalleled importance. With elevated levels of concern surrounding Coronavirus/COVID-19, we would like to provide you with an update on the measures we are taking to protect the interests of our guests and employees, as well as the public interest. We continue to monitor the latest health authority statements and direction from the CDC.

Snowbasin remains open and operating. We are following the guidance and recommendations from the CDC and the WHO.    

We are taking the following measures to ensure a clean and healthy environment.  

  • Due to social distancing recommendations Needles Gondola, Strawberry Gondola, and Allen Peak Tram are now closed until further notice. 

  • Interior Food Service has been discontinued in Needles Lodge, Earl's Lodge, and John Paul Lodge.

  • There will be a limited burger menu, packaged snacks and beer service on Earl's Patio. 

  • Needles Lodge and John Paul Lodge will be open for restrooms. 

  • As always, we are committed to the highest safety, health, and sanitation standards. We communicate and reinforce with guests and employees to follow hygiene practices, including cough and sneeze etiquette, hand sanitizing procedure, and staying home when sick.

  • We are taking further steps by adding extra hand-washing supplies and hand sanitizing stations in public areas, meeting space, restrooms, and employee areas, as well as increased cleaning and disinfecting protocols throughout the hotel/resort.

  • On-property first responders are trained in first aid, biohazard cleanup, and CPR. 

  • We are educating employees on COVID-19 awareness to make better-informed decisions.

  • Similar to other mass transit best practices around the country we have increased sterilization efforts in our Gondolas. While we believe these modes of transportation are completely acceptable to use we understand the concern that exists. We will work on all efforts to safeguard our guest experience at the resorts.

Travel Planning
In the interest of public health and accommodating the interests of our guests, we offer flexibility in existing and future reservations for visits between March and June 2020. Reservations for stays until June 30, 2020, may be postponed or canceled without fees up to 24 hours before arrival.

For reservations and travel associated with groups or conferences, please contact your group. We advise guests who booked via online travel agents or other third-party travel sites to contact their booking provider for information on their policies.

Local health officials advise that people at high risk of severe illness should stay home and be aware of larger groups of people as much as possible.  We strongly suggest you consider not traveling or visiting Snowbasin Resort if you are feeling sick or fall in a high-risk category, and welcome you back once you are feeling better. 

Where can I find more information about COVID-19 in Utah?

State of Utah >>
Salt Lake County >>
Weber-Morgan Health Department >>

Megan Collins

2020-2021 Season Passes Now On Sale

By Megan Collins Mon Mar 02 2020 Basin Buzz, Skiing, Snowbasin Report, Snowboarding, Upcoming Events

Snowbasin Resort is thrilled to announce season passes for the 2020-2021 season go on sale today, March 2. Guests who purchase a Value or Premier Season Pass for next season will receive the lowest rate and can enjoy time on the slopes the rest of THIS season for free!

Davy Ratchford, General Manager, comments, “Snowbasin’s 2019-2020 season has been amazing with 20 feet of snow and new guest improvements.”  Davy continues “With March regularly being the snowiest month at Snowbasin, and new spring centric activities planned, now is a great time to join us on the slopes. Purchasing a Snowbasin Resort season pass this spring offers you the lowest rate for next season while enjoying benefits this season with complimentary skiing and riding until closing day.”

Snowbasin Resort 2020-21 Winter Season Passes

Adult Premier Pass | $789 (27-64)
The Premier Pass offers unlimited skiing and riding at Snowbasin. Other benefits include:
      • Summer 2020 Access
      • Five days of skiing/riding at Sun Valley Resort
      • Four buddy vouchers for the 2020-2021 winter season (50% off tickets)
      • BONUS – two additional buddy vouchers to be used the remainder of the 2019- 2020 season. These cannot be rolled over to next season and expire 4/12/20
      • NEW – Four summer buddy comp vouchers (Hiking/Foot Passenger Only) 
      • Unlimited 50% off an all-day ticket at Vail Resort destinations
      • 25% off one private or group Snowsports lesson (2020-2021 winter season)
      • 15% discount off Winter Repair in the Grizzly Center Repair/Tune Shop
      • NEW 25% off one demo, pending availability, blackout date restricted
      • 20% off best available rates at Grand America and Little America Hotel in Salt Lake City and Sun Valley Properties.

Young Adult Premier Pass l $539 (19-26)
The same benefits as the Premier Pass with the special pricing offered to pass holders who are 19 – 26 years old at the time of purchase.

Teen Premier Pass l $389 (13-18)
The same benefits as the Premier Pass with the special pricing offered to pass holders who are 13-18 years old at the time of purchase.

Youth Premier Pass l $299 (7-12)
The same benefits as the Premier Pass with the special pricing offered to pass holders who are 7-12 years old at the time of purchase.

Senior Premier Pass l $549 (65-74)
The same benefits as the Premier Pass with the special pricing offered to pass holders who are 65-74 years old at the time of purchase.

Military Premier Pass l $299 (active/retired)                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The same benefits as the Premier Pass with the special pricing offered to active or retired military and their spouse and dependents 13 and older. Military ID needs to be presented to receive the pass. 

Adult Value Pass l $589 (27-64)
      • Blackout dates include December 26, 2020 – January 1, 2021; January 16, 2021– January 18, 2021; and February 13, 2021 – February 15, 2021

Adult Value Midweek Pass l $469 (27-64)
      • Skiing and riding offered Monday – Friday

Senior Value Pass l $59 (75+)

Child Pass l Free (6 and under)
      • Unlimited skiing and riding at Snowbasin Resort.

With the success of the Sun & Snow Pass in 2019-2020, Snowbasin is partnering with their sister resort, Sun Valley to offer 3 days of skiing and riding at resorts, discounted lift tickets, and additional benefits again. The Sun and Snow Pass is for a guest who wants to enjoy two renowned ski resorts with no blackout dates. This pass product is not included in the ‘ski free this spring promotion’ like the regular suite of Snowbasin Passes.

Sun & Snow Pass | $369/Adult and $99/Youth (7-12)
      • Three (3) days at each resort with no blackout dates (6 total days)
      • 50% off the daily window lift ticket full-day rate after the days have been used.
      • 50% off the daily window lift ticket full-day rate in the early winter season before using any pass days (optional)
      • 50% off the daily window lift ticket rate for Summer 2020.

Early Purchase Added Benefits
      • Get one Youth Pass, regularly $99, for $19 with purchase of an Adult Pass.

Next winter, Snowbasin Resort continues its multi-year with the Epic Pass. Epic Pass holders receive limited days at Snowbasin Resort and Snowbasin’s Premier Pass holders receive unlimited 50% off at Vail owned and operated resorts. For more information about Epic Passes visit http://www.snowbasin.com/epic Snowbasin will be offering a payment plan for guests who would like to purchase their season passes in three installments. However, these guests will note be able to utilize the ‘ski free this spring promotion’. Premier Passes on the payment plan will be able to utilize summer access in 2020. If guests participate in the payment plan, guests place 1/3 down payment, pay 1/3 on August 1, and finish paying it off on October 31, 2019.

To purchase Snowbasin Resort season passes please visit http://www.snowbasin.com or call 801-620-1000.
 

Megan Collins

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