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Snowbasin Resort to Close Mountain Operations

By Megan Collins Sun Mar 15 2020

After careful monitoring of the ever evolving environment around COVID-19, and following guidance from local and national health organizations, Sun Valley and Snowbasin Resorts have decided to close for the remainder of the 2019-20 winter season. This decision has been made proactively for the safety and interest of our employees, guests and communities.

Effective March 16, 2020, all mountain operations at both resorts will close. This includes lift operations, ski school, dining outlets, retail and rental services.  In Sun Valley, village operations including restaurants and lodging will continue to operate with limited services until further notice.    

All winter lift tickets, lessons, or rentals that were purchased online and dated March 16, 2020 or later will be refunded automatically within 14 business days. If you have questions or concerns please contact us at:

•Snowbasin: 801-620-1000 | .(JavaScript must be enabled to view this email address)
•Sun Valley 888-490-5950 | .(JavaScript must be enabled to view this email address)

We expect to see high call volumes due to this announcement, so please be patient as we work to accommodate all guests.

We recognize that this decision will have significant impact on our employees.  They are truly the heart of our operations and the reason our resorts are such a valued part of our communities. We are working closely to accommodate their needs during this time of uncertainty and transition, and will communicate and coordinate with employees over the coming days.

We are very grateful to all our customers, guests, pass holders, business partners, local officials, health care providers and other stake holders who are working through this difficult time with us and our communities. We look forward to moving beyond this situation and welcoming everyone back for many summer and winter seasons to come.  

With Warmest Regards,

 

Bruce Fery

CEO

Sun Valley and Snowbasin Resort

 

FAQs

If the Coronavirus/COVID-19 Pandemic improves, will the resorts reopen?

We are following guidance from the World Health Organization and Center for Disease Control. If conditions improve, we will reevaluate our operation.

 

How does the closure impact my season pass?

2019-2020 and 2020-21 season passes are non-refundable and non-transferable to another season.  We will be reviewing these policies and providing any updated guidance in the coming weeks.  We appreciate your patience during this unprecedented time.

 

How does the closure impact my Epic Pass?

For any questions about impacts to the Epic Pass, please contact their customer service team. Learn more.

 

Will I receive a refund on tickets that are pre-purchased from 3/16/20 through the rest of the season?

All tickets that were purchased with a future date will be refunded automatically to the card used when making the purchase. Please allow up to 2 weeks for the refund to process. Snowbasin Customer Service can be reached at 801-620-1000 or .(JavaScript must be enabled to view this email address).  Sun Valley Customer Service can be reached at 888-490-5950 or .(JavaScript must be enabled to view this email address)

 

What are my refund options for other mountain products purchased?

We will automatically refund products dated 3/16/20 or later, including ski school and equipment rentals, to the card used when making the purchase. Please allow up to 14 business days for the refund to process before reaching out to our customer service. Snowbasin Customer Service can be reached at 801-620-1000 or .(JavaScript must be enabled to view this email address) and Sun Valley Customer Service at 888-490-5950 or .(JavaScript must be enabled to view this email address). Please note that we expect to see high call volumes due to this announcement, so please be patient as we service all guests

 

I’m currently staying at a Sun Valley Resort hotel. How long can I stay here?
At this point our lodges will remain open and there is limited services in Sun Valley Village. Please inquire with the front desks for those plans. They may be reached at .(JavaScript must be enabled to view this email address) or 800-786-8259.

 

Will uphill travel be allowed with resorts closed?

At this time, uphill travel is closed for safety while Snowbasin closes the mountain and removes equipment. Estimated opening date is Friday, March 27th. 

 

What is your rebook and refund policy for lodging?

For Sun Valley lodging, you can receive a full refund for any bookings made for dates during the resort closure period. Please Contact Sun Valley Customer Service at 888-490-5950 or .(JavaScript must be enabled to view this email address)

 

Will I be able to shop or dine at Snowbasin or Sun Valley?

No, all shopping and dining locations on mountain will be closed until further notice starting March 16. At this point, Sun Valley Village will offer limited services. 

 

What impacts will this have on resort summer operations?

It is too early to determine impacts of COVID-19 beyond our current situation. Snowbasin Resort and Sun Valley Resort will announce summer operation openings at a later date.

 

When will I be able to access my locker to pick up my equipment?

The resort will be closed with no access to lockers. Operation dates for the Grizzly Center have been postponed to to support local initiatives to reduce the spread of COVID-19. These include recommendations by Utah Governor Herbert to 'Stay Safe, Stay Home' and additional orders placed in counties where many of our guests reside such as Davis, Salt Lake and Summit Counties. For guests that need to drop off Learn & Earn equipment, access lockers or the repair shop, we will provide an update in mid-April. For urgent requests, please contact info@snowbasin.com.

 

Will Snowbasin Resort be open to return Learn & Earn Gear?

Snowbasin will be closed with no access to return gear until further notice. We will communicate with Learn & Earn members on a future date to return equipment.  Operation dates for the Grizzly Center have been postponed to to support local initiatives to reduce the spread of COVID-19. These include recommendations by Utah Governor Herbert to 'Stay Safe, Stay Home' and additional orders placed in counties where many of our guests reside such as Davis, Salt Lake and Summit Counties. For guests that need to drop off Learn & Earn equipment, access lockers or the repair shop, we will provide an update in mid-April. For urgent requests, please contact info@snowbasin.com.

 

Season Pass prices normally increase at the end of the winter season. When will 2020-21 pass prices go up?

Current season pass prices will remain. Any future price increases will be communicated a minimum of two weeks in advance.  We understand this is a tough time for many and do not anticipate this taking place in the near future.

 

Where will resorts post new information or updates?

New information will be communicated via resort websites, social media channels and email.  

Megan Collins

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